Open Position: Program Assistant

Jan 31, 2017  •   Written by Jerail Fennell   •  no comments

The Northeast Florida Healthy Start Coalition is accepting applications for a Program Assistnat for the Responsible Fatherhood program.

Resumes and cover letters should be e-mailed to resume@nefhsc.org.

Objectives: Assist program staff with day-to-day operations of program activities.  Develop positive working relationships with all staff, clients, building occupants and report any concerns or problems to program coordinator immediately

Qualifications:  

  • High school diploma/GED required
  • Minimum 1 year of clerical experience (Associate degree acceptable alternative)
  • Familiarity with Microsoft Office Suite
  • Excellent written and verbal communication skills, ability to establish

Responsibilities:

  • Provide case managers and administrative staff with program support (e.g. filing, e-mailing and data entry)
  • Enter program and member data into federal and program systems; ensure HIPPA compliance for all inputted records
  • Meet and greet all visitors entering the building.
  • Answer telephone with appropriate greeting and route all calls to the appropriate staff person
  • Relay client concerns to the appropriate staff
  • Review, organize, and distribute all mail, packages, and work related documents according to established security policies
  • Schedule and organize appointments for program members and staff
  • Work with case managers to maintain and secure program members file
  • Review and maintain scheduled use of the building’s large conference room, two small conference rooms, standing meeting room, kitchen, and storage area
  • Ensure program computers and other IT devises are maintained and up to date with current software
  • Maintain inventory, and resupply any office and cleaning supplies as needed
  • Attend all scheduled staff meetings, and designated trainings
  • Maintain general knowledge and understanding of the fatherhood program, and the Coalition’s protocols, policies, and employee handbook
  • Assist with other general administrative and support duties, as requested
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